Job‑Readiness Training
Build the soft skills, digital literacy and industry knowledge you need to launch or grow your career. These modules are designed for job seekers, individuals in recovery and anyone seeking a second chance.
Soft Skills
Communication
Practice active listening, clear speaking, professional email etiquette, reading body language and de‑escalation.
Professionalism & integrity
Punctuality, reliability, respect and adherence to workplace policies. Keep commitments, be honest and own mistakes.
Time management & self‑motivation
Prioritise tasks, set goals and use planners or digital calendars. Track progress and seek feedback.
Conflict resolution
Listen, validate, seek win‑win solutions and know when to involve a supervisor.
Digital Skills
Computer basics & operating systems
Start up, navigate the desktop, manage files and folders. Free modules at DigitalLearn cover these topics.
Internet & search
Connect to Wi‑Fi, browse safely, search effectively and spot scams. See “Internet Basics” on DigitalLearn.
Email & digital communication
Set up email, write professional messages, attach files and use chat tools. “Email Basics” on DigitalLearn is a good start.
Digital documents & file management
Intro to word processing, spreadsheets, slides and file formats (PDF, DOCX). Learn file organization in “File Management Basics.”
Video conferencing
Join and participate in online meetings (Zoom/Teams). Mute/unmute, share screen and follow meeting etiquette.
Cybersecurity & online safety
Use strong passwords, enable two‑factor authentication and recognize phishing.
Career‑Specific Modules
Customer service
Build rapport, practice empathy and develop problem‑solving. Basics: call handling, ticket systems, cash registers.
Warehouse & logistics
Safety (PPE), pick/pack, shipping, inventory, forklift awareness and teamwork.
Food service
Food safety/sanitation, line setup, basic prep, cash handling and guest service.
Healthcare support
Confidentiality, boundaries, vital signs basics and compassionate care. Consider CPR or PCT certifications.
Quick Self‑Check Quiz
This self‑assessment helps you identify areas to focus on. Your answers are not saved.